biostudies-literatureJacobs SHealth Services and Delivery Research ProgrammeNational Institute for Health Research (NIHR)e0204304https://www.ebi.ac.uk/biostudies/studies/S-EPMC6147574biostudies-literatureUnknown13(9)Community pharmacies are expanding their role into medicines-related healthcare and public health services, previously the domain of physicians and nurses, driven by policies to improve healthcare access for patients and to address problems of increasing demands and rising costs in primary and urgent care services. Understanding the organisational context into which this expansion is taking place is necessary given concerns over the extent to which pharmacies prioritise service volume over the quality of service provision. As part of a larger programme of work, this paper aims to explore stakeholder perceptions of the organisational and extra-organisational factors associated with service quality and quantity in community pharmacy as an established exemplar of private sector organisations PloS oneHow do organisational configuration and context influence the quantity and quality of NHS services provided by English community pharmacies? A qualitative investigation.PMC614757411/1025/05Hann MJacobs SSchafheutle EIHalsall DBradley FFegan TfalseHow do organisational configuration and context influence the quantity and quality of NHS services provided by English community pharmacies? A qualitative investigation.Community pharmacies are expanding their role into medicines-related healthcare and public health services, previously the domain of physicians and nurses, driven by policies to improve healthcare access for patients and to address problems of increasing demands and rising costs in primary and urgent care services. Understanding the organisational context into which this expansion is taking place is necessary given concerns over the extent to which pharmacies prioritise service volume over the quality of service provision. As part of a larger programme of work, this paper aims to explore stakeholder perceptions of the organisational and extra-organisational factors associated with service quality and quantity in community pharmacy as an established exemplar of private sector organisations 2018-01-01T00:00:00Z20182025-04-22T12:52:34.354Z2019-03-27T00:01:15ZS-EPMC61475743023528910.1371/journal.pone.0204304