biostudies-literatureNguyen MTNational Center for Advancing Translational SciencesHRSA HHSNCATS NIH HHSGenentechNHLBI NIH HHSNational Heart, Lung, and Blood InstituteNational Cancer InstituteNCI NIH HHSHealth Resources and Services AdministrationPatrick and Catherine Weldon Donaghue Medical Research Foundation195https://www.ebi.ac.uk/biostudies/studies/S-EPMC8842908biostudies-literatureUnknown22(1)<h4>Background</h4>The COVID-19 pandemic triggered unprecedented expansion of outpatient telemedicine in the United States in all types of health systems, including safety-net health systems. These systems generally serve low-income, racially/ethnically/linguistically diverse patients, many of whom face barriers to digital health access. These patients' perspectives are vital to inform ongoing, equitable implementation efforts.<h4>Methods</h4>Twenty-five semi-structured interviews exploring a theoretical framework of technology acceptability were conducted from March through July 2020. Participants had preferred languages of English, Spanish, or Cantonese and were recruited from three clinics (general medicine, obstetrics, and pulmonary) within the San Francisco Health Network. Both deductBMC health services researchSatisfaction can co-exist with hesitation: qualitative analysis of acceptability of telemedicine among multi-lingual patients in a safety-net healthcare system during the COVID-19 pandemic.PMC8842908K23 HL157750UL1 TR001872NRSA T32HP19025K12 HL138046UCSF/Genentech Mid-Career Development AwardK24CA212294K12HL138046KL2TR001870Zeng BNijagal MAGarcia FSarkar UJuarez JLyles CRNguyen MTKhoong ECSu GfalseSatisfaction can co-exist with hesitation: qualitative analysis of acceptability of telemedicine among multi-lingual patients in a safety-net healthcare system during the COVID-19 pandemic.<h4>Background</h4>The COVID-19 pandemic triggered unprecedented expansion of outpatient telemedicine in the United States in all types of health systems, including safety-net health systems. These systems generally serve low-income, racially/ethnically/linguistically diverse patients, many of whom face barriers to digital health access. These patients' perspectives are vital to inform ongoing, equitable implementation efforts.<h4>Methods</h4>Twenty-five semi-structured interviews exploring a theoretical framework of technology acceptability were conducted from March through July 2020. Participants had preferred languages of English, Spanish, or Cantonese and were recruited from three clinics (general medicine, obstetrics, and pulmonary) within the San Francisco Health Network. Both deduct2022-01-01T00:00:00Z2022 Feb2025-04-18T14:02:42.226Z2024-11-09T10:32:15.558ZS-EPMC88429083516474610.1186/s12913-022-07547-9