Health equity related challenges and experiences during the rapid implementation of virtual care during COVID-19: a multiple case study.

ABSTRACT:

Background

Virtual care quickly became of crucial importance to health systems around the world during the COVID-19 pandemic. Despite the potential of virtual care to enhance access for some communities, the scale and pace at which services were virtualized did not leave many organizations with sufficient time and resources to ensure optimal and equitable delivery of care for everyone. The objective of this paper is to outline the experiences of health care organizations rapidly implementing virtual care during the first wave of the COVID-19 pandemic and examine whether and how health equity was considered.

Methods

We used an exploratory, multiple case study approach involving four health and social service organizations providing virtual care services to structurally margin

SUBMITTER: Shahid S 

PROVIDER: S-EPMC10007658 | biostudies-literature | 2023 Mar

REPOSITORIES: biostudies-literature