Crisis communication in the WHO COVID-19 press conferences: A retrospective analysis.

ABSTRACT:

Objectives

The objective of this study is to investigate, from a longitudinal perspective, how WHO communicated COVID-19 related information to the public through its press conferences during the first two years of the pandemic.

Methods

The transcripts of 195 WHO COVID-19 press conferences held between January 22, 2020 and February 23, 2022 were collected. All transcripts were syntactically parsed to extract highly frequent noun chunks that were potential topics of the press conferences. First-order autoregression models were fit to identify "hot" and "cold" topics. In addition, sentiments and emotions expressed in the transcripts were analyzed using lexicon-based sentiment/emotion analyses. Mann-Kendall tests were performed to capture the possible trends of sentiments and e

SUBMITTER: He S 

PROVIDER: S-EPMC10010532 | biostudies-literature | 2023

REPOSITORIES: biostudies-literature