Adaptation among aged care and disability service providers in response to the COVID-19 pandemic: Lessons for the future.

ABSTRACT: Aged care and disability service organizations are critical infrastructure. However, in 2020, restrictions were introduced to reduce the infection risk of the coronavirus disease 2019 (COVID-19), and these organizations needed to quickly devise COVID-safe ways of working to continue to meet the needs of their clients. To investigate how these organizations adapted their service delivery and which innovations they felt were worthwhile for sustaining beyond the COVID-19 pandemic, interviews were undertaken with representatives from 26 aged care and disability service organizations across three states in Australia (Western Australia, New South Wales, and Victoria). Findings revealed that organizations adapted their practices across three key innovation areas: (1) developing new approaches or

SUBMITTER: Seivwright A 

PROVIDER: S-EPMC10012687 | biostudies-literature | 2022

REPOSITORIES: biostudies-literature