Patient satisfaction with telemedicine in the Philippines during the COVID-19 pandemic: a mixed methods study.

ABSTRACT:

Background

The capacity to deliver essential health services has been negatively impacted by the COVID-19 pandemic, particularly due to lockdown restrictions. Telemedicine provides a safe, efficient, and effective alternative that addresses the needs of patients and the health system. However, there remain implementation challenges and barriers to patient adoption in resource-limited settings as in the Philippines. This mixed methods study aimed to describe patient perspectives and experiences with telemedicine services, and explore the factors that influence telemedicine use and satisfaction.

Methods

An online survey consisting of items adapted from the Consumer Assessment of Healthcare Providers and Systems (CAHPS) Clinician & Group Adult Visit Survey 4.0 (beta) and the Te

SUBMITTER: Noceda AVG 

PROVIDER: S-EPMC10032251 | biostudies-literature | 2023 Mar

REPOSITORIES: biostudies-literature