Use of a pharmacy-based GP video consultation service: a mixed methods study.

ABSTRACT:

Background

Little is known about private general practice appointment services offered via video. This study aimed to explore which patients are using a video pharmacy-based general practitioner (GP) appointment service, including patterns of use, reasons for using the service, and satisfaction with the service.

Methods

Descriptive statistics and parametric and nonparametric tests were used to conduct a retrospective cross-sectional analysis of routinely collected data on consultations, and postconsultation questionnaires. Interviews were conducted with patients and GPs.

Results

A total of 7,928 consultations were included in the analysis. More than half of appointments were booked for the same day, with lunchtime appointments being popular. The most common health con

SUBMITTER: Parsons J 

PROVIDER: S-EPMC10047609 | biostudies-literature | 2023 Mar

REPOSITORIES: biostudies-literature