Dataset Information

Australian community pharmacy service provision factors, stresses and strains: A qualitative study.

ABSTRACT:

Introduction

Despite the desire of pharmacists to provide new and more clinically focused services, strain on the community pharmacist workforce is a known barrier to their service provision. Causes are unclear, although the impact of increased workload, as well as broader role-related and systemic causes have been suggested.

Aims

To (1) explore the role strain, stress and systemic factors affecting Australian community pharmacists' provision of cognitive pharmacy services (CPS), using the Community Pharmacist Role Stress Factor Framework (CPRSFF), and (2) adapt the CPRSFF to the local setting.

Methods

Semi-structured interviews were conducted with Australian community pharmacists. Transcripts were analysed with the framework method to verify and adapt the CPRSFF. Thematic analysis of particular codes identified personal outcomes and causative patterns in perceived workforce strain.

Results

Twenty-three registered pharmacists across Australia were interviewed. CPS role benefits included: helping people, and increased competency, performance, pharmacy financial return, recognition from the public and other health professionals, and satisfaction. However, strain was worsened by organisational expectations, unsupportive management and insufficient resources. This could result in pharmacist dissatisfaction and turnover in jobs, sector or careers. Two additional factors, workflow and service quality, were added to the framework. One factor, "View of career importance versus partner's career", was not apparent.

Conclusion

The CPRSFF was found to be valuable in exploring the pharmacist role system and analysing workforce strain. Pharmacists weighed up positive and negative outcomes of work tasks, jobs and roles to decide task priority and personal job significance. Supportive pharmacy environments enabled pharmacists to provide CPS, which increased workplace and career embeddedness. However, workplace culture at odds with professional pharmacist values resulted in job dissatisfaction and staff turnover.

SUBMITTER: Yong FR

PROVIDER: S-EPMC10063403 | biostudies-literature | 2023 Mar

REPOSITORIES: biostudies-literature

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Publications

Australian community pharmacy service provision factors, stresses and strains: A qualitative study.

Yong Faith R FR Hor Su-Yin SY Bajorek Beata V BV

Exploratory research in clinical and social pharmacy 20230321

<h4>Introduction</h4>Despite the desire of pharmacists to provide new and more clinically focused services, strain on the community pharmacist workforce is a known barrier to their service provision. Causes are unclear, although the impact of increased workload, as well as broader role-related and systemic causes have been suggested.<h4>Aims</h4>To (1) explore the role strain, stress and systemic factors affecting Australian community pharmacists' provision of cognitive pharmacy services (CPS), ...[more]

PMID: 37008896

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Dataset Information

Australian community pharmacy service provision factors, stresses and strains: A qualitative study.

Introduction

Aims

Methods

Results

Conclusion

Publications

Australian community pharmacy service provision factors, stresses and strains: A qualitative study.

Similar Datasets

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