Understanding volunteer retention in a complex, community-centred intervention: A mixed methods study in Ontario, Canada.

ABSTRACT: Volunteers are critical to supporting health care systems worldwide. For organisations that rely on volunteers, service to clients can be disrupted when volunteers leave their roles. Volunteer retention is a multi-layered phenomenon. In this mixed methods case-control study, we compared two naturally-occurring volunteer groups supporting a complex primary care-based programme for older adults in the community: volunteers retained by the programme, and volunteers that left. Our objectives were to describe differences between the groups and also understand how compassion changed over time for those that stayed. We collected quantitative data on demographics, the UCLA Geriatric Attitudes Scale, the Professional Quality of Life Index, the Basic Empathy Scale, the Reasons for Volunteering subsc

SUBMITTER: Gaber J 

PROVIDER: S-EPMC10078732 | biostudies-literature | 2022 Nov

REPOSITORIES: biostudies-literature