The principles of person-centredness in quality patient care-Evaluation of the Community Pharmacy Services Quality Guidelines in Estonia.

ABSTRACT:

Introduction

Person-centredness is considered a key component of quality healthcare and the core competence of all healthcare professionals. However, person-centred care (PCC) is not often considered a priority for improving the quality of healthcare. This study aimed to evaluate to what extent the PCC principles are included in the Community Pharmacy Services Quality Guidelines (CPSQG) in Estonia.

Methods

The deductive content analysis was performed using the PCC framework developed by Santana et al.

Results

Approximately 2/3 (n = 78) of the CPSQG indicators (n = 126) in the practical guide used in Estonian community pharmacies support PCC principles. These results demonstrate that quality service itself includes some PCC components, as it forms an integral part of q

SUBMITTER: Sepp K 

PROVIDER: S-EPMC10086785 | biostudies-literature | 2022 Dec

REPOSITORIES: biostudies-literature