Reporting and conducting patient journey mapping research in healthcare: A scoping review.

ABSTRACT:

Aim

To identify how patient journey mapping is being undertaken and reported.

Design

A scoping review of the literature was undertaken using JBI guidance.

Data sources

Databases were searched in July 2021 (16th-21st), including Ovid's Medline, Embase, Emcare and PsycINFO; Scopus; Web of Science Core Collection, the Directory of Open Access Journals; Informit and; ProQuest Dissertations and Theses Global.

Review methods

Eligible articles included peer-reviewed literature documenting journey mapping methodologies and studies conducted in healthcare services. Reviewers used Covidence to screen titles and abstracts of located sources, and to screen full-text articles. A table was used to extract data and synthesize results.

Results

Eighty-one articles were i

SUBMITTER: Davies EL 

PROVIDER: S-EPMC10099758 | biostudies-literature | 2023 Jan

REPOSITORIES: biostudies-literature