Communication during encounters about medication switching: Self-reported experiences of pharmacy technicians and patients.

ABSTRACT:

Background

During conversations about medication switches, pharmacy staff often deliver a message to patients that may lead to negative emotions. In these situations, clear and patient-centered communication is important.

Aim

To gain insight into pharmacy technician-patient experiences regarding the communication during medication switching encounters, and in specific to map the needs and preferences of patients and whether pharmacy technicians (PTs) meet these.

Method

PTs were invited to fill in a questionnaire via the Dutch Panel on practical research for Pharmacy Employees. Online questionnaires were distributed to adult chronic mediation users in two patient panels. Questionnaires contained questions on how PTs and patients experience the medication switch convers

SUBMITTER: Schackmann L 

PROVIDER: S-EPMC10114223 | biostudies-literature | 2023 Mar

REPOSITORIES: biostudies-literature