Video triage of children with respiratory symptoms at a medical helpline is safe and feasible-a prospective quality improvement study.

ABSTRACT:

Background

Young children are among the most frequent patients at medical call centers, even though they are rarely severely ill. Respiratory tract symptoms are among the most prevalent reasons for contact in pediatric calls. Triage of children without visual cues and through second-hand information is perceived as difficult, with risks of over- and under-triage.

Objective

To study the safety and feasibility of introducing video triage of young children with respiratory symptoms at the medical helpline 1813 (MH1813) in Copenhagen, Denmark, as well as impact on patient outcome.

Methods

Prospective quality improvement study including 617 patients enrolled to video or standard telephone triage (1:1) from February 2019-March 2020. Data originated from MH1813 patient recor

SUBMITTER: Gren C 

PROVIDER: S-EPMC10115256 | biostudies-literature | 2023

REPOSITORIES: biostudies-literature