Medication-Related Complaints in Residential Aged Care.

ABSTRACT: Complaints reflect a person's or family's experience within the aged care system and provide important insight into community expectations and consumer priorities. Crucially, when aggregated, complaints data can serve to indicate problematic trends in care provision. Our objective was to characterize the areas of medication management most frequently complained about in Australian residential aged care services from 1 July 2019 to 30 June 2020. A total of 1134 complaint issues specifically referenced medication use. Using content analysis, with a dedicated coding framework, we found that 45% of these complaints related to medicine administration processes. Three categories received nearly two thirds of all complaints: (1) not receiving medication at the right time; (2) inadequate medicatio

SUBMITTER: Breen JL 

PROVIDER: S-EPMC10142598 | biostudies-literature | 2023 Mar

REPOSITORIES: biostudies-literature