Towards associating negative experiences and recommendations reported by Hajj pilgrims in a mass-scale survey.

ABSTRACT: The annual Hajj presents diversified negative experiences to millions of pilgrims worldwide. The negative experiences and recommendations to overcome them as per pilgrims' feedback are yet to be analyzed from an aggregated perspective in the literature, which we do in this paper. To do so, first, we perform a large-scale survey (n=988) using our comprehensive questionnaire. Then, we perform both quantitative (e.g., clustering) and qualitative (e.g., thematic) analyses on the survey data. Our quantitative analysis reveals up to seven clusters of negative experiences. Further, going beyond the quantitative analysis, our qualitative analysis reveals 21 types of negative experiences, 20 types of recommendations, and nine themes connecting the negative experiences and recommendations. According

SUBMITTER: Quaium A 

PROVIDER: S-EPMC10151350 | biostudies-literature | 2023 May

REPOSITORIES: biostudies-literature