Lessons learned from implementing a surge capacity support program for COVID-19 contact management in Ontario.

ABSTRACT:

Setting

In Ontario, local public health units (PHUs) are responsible for leading case investigations, contact tracing, and follow-up. The workforce capacity and operational requirements needed to maintain this public health strategy during the COVID-19 pandemic were unprecedented.

Intervention

Public Health Ontario's Contact Tracing Initiative (CTI) was established to provide a centralized workforce. This program was unique in leveraging existing human resources from federal and provincial government agencies and its targeted focus on initial and follow-up phone calls to high-risk close contacts of COVID-19 cases. By setting criteria for submissions to the program, standardizing scripts, and simplifying the data management process, the CTI was able to support a high volume o

SUBMITTER: Chambers A 

PROVIDER: S-EPMC10155666 | biostudies-literature | 2023 May

REPOSITORIES: biostudies-literature