Topics most predictive of favorable overall assessment in outpatient radiology.

ABSTRACT:

Background

Patients' subjective experiences during clinical interactions may affect their engagement in healthcare, and better understanding of the issues patients consider most important may help improve service quality and patient-staff relationships. While diagnostic imaging is a growing component of healthcare utilization, few studies have quantitatively and systematically assessed what patients deem most relevant in radiology settings. To elucidate factors driving patient satisfaction in outpatient radiology, we derived quantitative models to identify items most predictive of patients' overall assessment of radiology encounters.

Methods

Press-Ganey survey data (N = 69,319) collected over a 9-year period at a single institution were retrospectively analyzed, with each it

SUBMITTER: Ajam AA 

PROVIDER: S-EPMC10155955 | biostudies-literature | 2023

REPOSITORIES: biostudies-literature