Assessing the effectiveness of a chatbot workshop as experiential teaching and learning tool to engage undergraduate students

ABSTRACT: In this paper, we empirically examine and assess the effectiveness of a chatbot workshop as experiential teaching and learning tool to engage undergraduate students enrolled in an elective course “Doing Business with A.I.” in the Lee Kong Chian School of Business (LKCSB) at Singapore Management University. The chatbot workshop provides non-STEM students with an opportunity to acquire basic skills to build a chatbot prototype using the ‘Dialogflow’ program. The workshop and the experiential learning activity are designed to impart conversation and user-centric design know how and know why to students. A key didactical aspect which informs the design and flow of the chatbot workshop is that novice learners with no or very little knowledge about A.I. recognize and create the important linkage

SUBMITTER: Shim K 

PROVIDER: S-EPMC10161162 | biostudies-literature | 2023 May

REPOSITORIES: biostudies-literature