Compliance and patient satisfaction with treatment settings recommended by the medical on-call service 116117 in Germany using computer-assisted structured initial assessment: a cross-sectional observational study accompanying the demand intervention.

ABSTRACT:

Objectives

In order to reduce the use of emergency departments, computer-assisted initial assessment was implemented at the medical on-call service 116117. Our study assessed compliance and patient satisfaction.

Design

Cross-sectional observational postal survey.

Setting

Medical on-call service 116117 by eight Associations of Statutory Health Insurance Physicians in Germany.

Participants

The intervention was observed between January 2020 and March 2021. Minors and patients with invalid contact data were excluded. A random sample of eligible patients received standardised questionnaires by mail.

Outcome measures

We analysed associations of sociodemographic data, health status, previous service use, health literacy, and recommended settings with compliance

SUBMITTER: Schafer I 

PROVIDER: S-EPMC10173980 | biostudies-literature | 2023 May

REPOSITORIES: biostudies-literature