The never-ending patient journey of chronically ill patients: A qualitative case study on touchpoints in relation to patient-centered care.

ABSTRACT:

Background

Healthcare professionals caring for chronically ill patients increasingly want to provide patient-centered care (PCC). By understanding each individual patient journey, they can significantly improve the quality of PCC. A patient journey consists of patient interactions, so-called touchpoints, with healthcare professionals distributed over three periods: pre-service, service, and post-service period. The aim of this study was to ascertain chronically ill patients' needs for digital alternatives for touchpoints. Specifically, we aimed to explore which digital alternatives patients would like to see implemented into their patient journey to help healthcare professionals providing PCC.

Methods

Eight semi-structured interviews were conducted either face-to-face or via

SUBMITTER: Maas VK 

PROVIDER: S-EPMC10191281 | biostudies-literature | 2023

REPOSITORIES: biostudies-literature