Patient involvement in quality improvement: a survey comparing naturalistic and reflective approaches.

ABSTRACT:

Background

This study investigates reflective and naturalistic approaches to patient involvement in quality improvement. The reflective approach, using, for example, interviews, provides insights into patient needs and demands to support an established improvement agenda. The naturalistic approach, for example, observations, is used to discover practical problems and opportunities that professionals are currently unaware of.

Methods

We assessed the use of naturalistic and reflective approaches in quality improvement to see whether they differed in their impact on patient needs, financial improvements and improved patient flows. Four possible combinations were used as a starting point: restrictive (low reflective-low naturalistic), in situ (low reflective-high naturalistic),

SUBMITTER: Elg M 

PROVIDER: S-EPMC10193082 | biostudies-literature | 2023 May

REPOSITORIES: biostudies-literature