Net Promoter Score (NPS) as a tool to assess parental satisfaction in pediatric intensive care units.

ABSTRACT:

Objective

To verify the performance of the Net Promoter Score (NPS) as a tool to assess parental satisfaction in pediatric intensive care units (PICUs).

Methods

The authors conducted an observational cross-sectional multicenter study in the PICUs of 5 hospitals in Brazil. Eligible participants were all parents or legal guardians of PICU-admitted children, aged 18 years or over. The NPS was administered together with the EMpowerment of PArents in THe Intensive Care (EMPATHIC-30), used as the gold standard, and a sociodemographic questionnaire. For analysis, the results were dichotomized into values greater than or equal to the median of the tests. The associations between the 2 tools were evaluated and the distribution of their results was compared.

Results

The parents

SUBMITTER: Bitencourt VN 

PROVIDER: S-EPMC10202723 | biostudies-literature | 2023 May-Jun

REPOSITORIES: biostudies-literature