Modeling the significance of dynamic capability on the performance of microfinance institutions

ABSTRACT: According to strategic management theory, dynamic capability plays a significant role in enhancing organizational performance. Using a cross-sectional research design, the current study quantitatively assesses the mediating effect of dynamic capability on the relationships of total quality management, customer intellectual capital, and human resource management practice with the performance of microfinance institutions. An online survey involving 120 members of Induk Koperasi Kredit, a credit union association in West Kalimantan, Indonesia, is conducted. All the data are subjected to variance-based partial least squares structural equation modeling (PLS-SEM) analysis. The obtained results demonstrate the significant and positive influence of total quality management and human resource mana

SUBMITTER: The H 

PROVIDER: S-EPMC10204987 | biostudies-literature | 2023 Jan

REPOSITORIES: biostudies-literature