The Relationship between Internet Patient Satisfaction Ratings and COVID-19 Outcomes

ABSTRACT: Our prior research showed that patient experience—as reported by Google, Yelp, and the Hospital Consumer Assessment of Healthcare Providers and Systems survey—is associated with health outcomes. Upon learning that COVID-19 mortality rates differed among U.S. geographic areas, we sought to determine if COVID-19 outcomes were associated with patient experience. We reviewed daily, U.S.-county-level-accrued COVID-19 infections and deaths during the first year of the pandemic using each locality’s mean online patient review rating, correcting for county-level demographic factors. We found doctor star ratings were significantly associated with COVID-19 outcomes. We estimated the absolute risk reduction (ARR) and relative risk reduction (RRR) for each outcome by comparing the real-world-observed

SUBMITTER: Stanley J 

PROVIDER: S-EPMC10218490 | biostudies-literature | 2023 May

REPOSITORIES: biostudies-literature