Fragmented care trajectories in municipal healthcare: Local sensemaking of digital documentation.

ABSTRACT:

Objective

Since the 1990s, almost all healthcare organisations have had electronic health records (EHR) to organise and manage treatment, care and work routines. This article aims to understand how healthcare professionals (HCPs) make sense of digital documentation practice.

Methods

Based on a case study design, field observations and semi-structured interviews were conducted in a Danish municipality. A systematic analysis based on Karl Weick's sensemaking theory was applied to investigate what cues HCPs extract from timetables in the EHR and how institutional logics frame the enactment of documentation practice.

Results

The analysis uncovered three themes: making sense of planning, making sense of tasks and making sense of documentation. The themes illustrate that HC

SUBMITTER: Duval Jensen J 

PROVIDER: S-EPMC10259120 | biostudies-literature | 2023 Jan-Dec

REPOSITORIES: biostudies-literature