Improving Patient Experience Scores Using Simultaneous Interpretation on Family-Centered Rounds.

ABSTRACT:

Objectives

Patients speaking a primary language other than English face barriers to equitable care, particularly patient-provider communications. There is no gold standard for providing inpatient medical interpretation on family-centered rounds (FCR). We aimed to implement simultaneous, in-person interpretation of FCR for Spanish-speaking families and hypothesized improved satisfaction in care.

Methods

In-person, Spanish Equipment-Assisted Simultaneous Medical Interpretation (EASMI) was implemented in March 2018 on FCR. Child Hospital Consumer Assessment of Healthcare Providers and Systems (Child HCAHPS) experience scores on communication domains were analyzed for Spanish and English-speaking families pre- (n = 118) and postimplementation (n = 552). Postimplementation, we co

SUBMITTER: Kosack A 

PROVIDER: S-EPMC10281615 | biostudies-literature | 2022 Dec

REPOSITORIES: biostudies-literature