Telehealth for Comprehensive Care to Quarantine Residents: A Novel Approach and Lessons Learned.

ABSTRACT: Proactive engagement and care with regular and timely information are required to manage the health and well-being of people in quarantine. At Australia's Howard Springs International Quarantine Facility, a telehealth model was rapidly established using trained non-clinical Customer Service Officers (CSO's) with the aim to provide comprehensive care to residents, maximize staff safety, and reduce clinical workforce capacity pressures. We describe this model, whereby CSO's provided residents with daily COVID-19 symptom and well-being screening, weekly psychological screening, and ongoing linkage to additional clinical and administrative services. In addition, CSO's went beyond these duties to deliver personalized care through delivery of care packages and attendance of the departure point t

SUBMITTER: Curtis SJ 

PROVIDER: S-EPMC10286160 | biostudies-literature | 2023

REPOSITORIES: biostudies-literature