How people interact with a chatbot against disinformation and fake news in COVID-19 in Brazil: The CoronaAI case.

ABSTRACT:

Background

The search for valid information was one of the main challenges encountered during the COVID-19 pandemic, which resulted in the development of several online alternatives.

Objectives

To describe the development of a computational solution to interact with users of different levels of digital literacy on topics related to COVID-19 and to map the correlations between user behavior and events and news that occurred throughout the pandemic.

Method

CoronaAI, a chatbot based on Google's Dialogflow technology, was developed at a public university in Brazil and made available on WhatsApp. The dataset with users' interactions with the chatbot comprises approximately 7,000 hits recorded throughout eleven months of CoronaAI usage.

Results

CoronaAI was widely ac

SUBMITTER: Abonizio HQ 

PROVIDER: S-EPMC10289820 | biostudies-literature | 2023 Jun

REPOSITORIES: biostudies-literature