Helping patient educators meet health literacy needs: End-user testing and iterative development of an innovative health literacy editing tool.

ABSTRACT:

Objective

The Sydney Health Literacy Lab (SHeLL) Editor is an online text-editing tool that provides real-time assessment and feedback on written health information (assesses grade reading score, complex language, passive voice). This study aimed to explore how the design could be further enhanced to help health information providers interpret and act on automated feedback.

Methods

The prototype was iteratively refined across four rounds of user-testing with health services staff (N = 20). Participants took part in online interviews and a brief follow-up survey using validated usability scales (System Usability Scale, Technology Acceptance Model). After each round, Yardley's (2021) optimisation criteria guided which changes would be implemented.

Results

Partici

SUBMITTER: Ayre J 

PROVIDER: S-EPMC10294045 | biostudies-literature | 2023 Dec

REPOSITORIES: biostudies-literature