Health Chatbots in Africa: Scoping Review.

ABSTRACT:

Background

This scoping review explores and summarizes the existing literature on the use of chatbots to support and promote health in Africa.

Objective

The primary aim was to learn where, and under what circumstances, chatbots have been used effectively for health in Africa; how chatbots have been developed to the best effect; and how they have been evaluated by looking at literature published between 2017 and 2022. A secondary aim was to identify potential lessons and best practices for others chatbots. The review also aimed to highlight directions for future research on the use of chatbots for health in Africa.

Methods

Using the 2005 Arksey and O'Malley framework, we used a Boolean search to broadly search literature published between January 2017 and July 2022. Li

SUBMITTER: Phiri M 

PROVIDER: S-EPMC10337242 | biostudies-literature | 2023 Jun

REPOSITORIES: biostudies-literature