Consumers' Needs for Laboratory Results Portals: Questionnaire Study.

ABSTRACT:

Background

Over the last decade, there has been an increase in the number of health care consumers (ie, patients, citizens, and laypeople) with access to their laboratory results through portals. However, many portals are not designed with the consumer in mind, which can limit communication effectiveness and consumer empowerment.

Objective

We aimed to study design facilitators and barriers affecting consumer use of a laboratory results portal. We sought to identify modifiable design attributes to inform future interface specifications and improve patient safety.

Methods

A web-based questionnaire with open- and closed-ended items was distributed to consumers in British Columbia, Canada. Open-ended items with affinity diagramming and closed-ended questions with descript

SUBMITTER: Monkman H 

PROVIDER: S-EPMC10337333 | biostudies-literature | 2023 Jun

REPOSITORIES: biostudies-literature