Exploring the artificial intelligence "Trust paradox": Evidence from a survey experiment in the United States.

ABSTRACT: Advances in Artificial Intelligence (AI) are poised to transform society, national defense, and the economy by increasing efficiency, precision, and safety. Yet, widespread adoption within society depends on public trust and willingness to use AI-enabled technologies. In this study, we propose the possibility of an AI "trust paradox," in which individuals' willingness to use AI-enabled technologies exceeds their level of trust in these capabilities. We conduct a two-part study to explore the trust paradox. First, we conduct a conjoint analysis, varying different attributes of AI-enabled technologies in different domains-including armed drones, general surgery, police surveillance, self-driving cars, and social media content moderation-to evaluate whether and under what conditions a trust p

SUBMITTER: Kreps S 

PROVIDER: S-EPMC10353804 | biostudies-literature | 2023

REPOSITORIES: biostudies-literature