Effect of a National VHA Medical Scribe Pilot on Provider Productivity, Wait Times, and Patient Satisfaction in Cardiology and Orthopedics.

ABSTRACT:

Background

Section 507 of the VA MISSION Act of 2018 mandated a 2-year pilot study of medical scribes in the Veterans Health Administration (VHA), with 12 VA Medical Centers randomly selected to receive scribes in their emergency departments or high wait time specialty clinics (cardiology and orthopedics). The pilot began on June 30, 2020, and ended on July 1, 2022.

Objective

Our objective was to evaluate the impact of medical scribes on provider productivity, wait times, and patient satisfaction in cardiology and orthopedics, as mandated by the MISSION Act.

Design

Cluster randomized trial, with intent-to-treat analysis using difference-in-differences regression.

Patients

Veterans using 18 included VA Medical Centers (12 intervention and 6 comparison sites).

SUBMITTER: Palani S 

PROVIDER: S-EPMC10356725 | biostudies-literature | 2023 Jul

REPOSITORIES: biostudies-literature