Patients' Experiences of a National Patient Portal and Its Usability: Cross-Sectional Survey Study.

ABSTRACT:

Background

Patient portals not only provide patients with access to electronic health records (EHRs) and other digital health services, such as prescription renewals, but they can also improve patients' self-management, engagement with health care professionals (HCPs), and care processes. However, these benefits depend on patients' willingness to use patient portals and, ultimately, their experiences with the usefulness and ease of use of the portals.

Objective

This study aimed to investigate the perceived usability of a national patient portal and the relationship of patients' very positive and very negative experiences with perceived usability. The study was aimed to be the first step in developing an approach for benchmarking the usability of patient portals in different

SUBMITTER: Simola S 

PROVIDER: S-EPMC10365631 | biostudies-literature | 2023 Jun

REPOSITORIES: biostudies-literature