Patient experience in community health services and first choice for medical attention: A cross-sectional study in Wuhan, China.

ABSTRACT:

Objectives

In China, it is up to the patients to choose between hospitals and primary care facilities to initiate their medical care. This study aimed to determine the association between patient experience with community health centres (CHCs, a predominant provider of community-based primary care) and patient preference of taking community-based primary care facilities as a first choice for medical attention.

Methods

A questionnaire survey was conducted on 1919 patients who sought medical care in 55 CHCs in Wuhan, China. Respondents were asked to identify their preferred first choice for medical attention and rate their satisfaction with eight aspects of CHCs (basic facility, medical equipment, medical services, nursing services, treatment process, courtesy and responsivene

SUBMITTER: Tang C 

PROVIDER: S-EPMC10368283 | biostudies-literature | 2023

REPOSITORIES: biostudies-literature