The impact of emotional intelligence on operational effectiveness: The mediating role of organizational citizenship behavior and leadership.

ABSTRACT:

Purpose

This article examines the influence of emotional intelligence on organizational citizenship behavior and transformational and transactional leadership, and the impact of these dimensions on operational effectiveness.

Design/methodology

The analysis was based on 180 valid questionnaires from organizations in Colombia's manufacturing sector of the Valle del Cauca region. The variables were analyzed using structural equation modeling to identify the relationships among the studied constructs.

Findings

The results suggest that emotional intelligence positively affects organizational citizenship behavior. Nevertheless, emotional intelligence does not impact transformational leadership and only partially affects transactional leadership and operational effectiveness

SUBMITTER: Santa R 

PROVIDER: S-EPMC10395873 | biostudies-literature | 2023

REPOSITORIES: biostudies-literature