Increasing consumer engagement: tools to engage service users in quality improvement or implementation efforts.

ABSTRACT:

Introduction

Engaging service users or consumers in quality improvement or implementing a new service is important across settings and may reduce health inequities. Implementation strategies leveraging consumer engagement are neither commonly used nor robustly operationalized in implementation science. Implementers (e.g., middle managers, facilitators) want to involve consumers in implementation activities, but do not always feel confident in how to proceed. We developed a compendium of tools called Consumer Voice to guide others how to engage consumers in design/delivery of implementation strategies. Although generalizable to other settings, we developed Consumer Voice within the context of implementing suicide prevention treatments in healthcare to reach rural U.S. military veter

SUBMITTER: Woodward EN 

PROVIDER: S-EPMC10407803 | biostudies-literature | 2023

REPOSITORIES: biostudies-literature