How is primary care access changing? A retrospective, repeated cross-sectional study of patient-initiated demand at general practices in England using a modern access model, 2019-2022.

ABSTRACT:

Objectives

To explore trends in patient-initiated requests for general practice services and the association between patient characteristics including demographics, preferences for care and clinical needs and modes of patient contact (online vs telephone), and care delivery (face-to-face vs remote) at practices using a modern access model.

Design

Retrospective repeated cross-sectional study spanning March 2019 to February 2022.

Setting

General practices in England using the askmyGP online consultation system to implement a modern general practice access model using digital and non-digital (multimodal) access pathways and digitally supported triage to manage patient-initiated requests.

Participants

10 435 465 patient-initiated requests from 1 488 865 patients at

SUBMITTER: Chappell P 

PROVIDER: S-EPMC10441067 | biostudies-literature | 2023 Aug

REPOSITORIES: biostudies-literature