Telephone outreach by volunteer navigators: a theory-based evaluation of an intervention to improve access to appropriate primary care.

ABSTRACT:

Background

A pilot intervention in a participatory research programme in Québec, Canada, used telephone outreach by volunteer patient navigators to help unattached persons from deprived neighbourhoods attach successfully to a family doctor newly-assigned to them from a centralized waiting list. According to our theory-based program logic model we evaluated the extent to which the volunteer navigator outreach helped patients reach and engage with their newly-assigned primary care team, have a positive healthcare experience, develop an enduring doctor-patient relationship, and reduce forgone care and emergency room use.

Method

For the mixed-method evaluation, indicators were developed for all domains in the logic model and measured in a telephone-administered patient survey at

SUBMITTER: Haggerty J 

PROVIDER: S-EPMC10441746 | biostudies-literature | 2023 Aug

REPOSITORIES: biostudies-literature