Implementing psychological support for health and social care staff affected by the COVID-19 pandemic: a qualitative exploration of staff well-being hubs ('Resilience Hubs') using normalisation process theory.

ABSTRACT:

Objectives

Evaluate the implementation of Hubs providing access to psychological support for health and social care keyworkers affected by the COVID-19 pandemic.

Design

Qualitative interviews informed by normalisation process theory to understand how the Hub model became embedded into normal practice, and factors that disrupted normalisation of this approach.

Setting

Three Resilience Hubs in the North of England.

Participants

Hub staff, keyworkers who accessed Hub support (Hub clients), keyworkers who had not accessed a Hub, and wider stakeholders involved in the provision of staff support within the health and care system (N=63).

Results

Hubs were generally seen as an effective way of supporting keyworkers, and Hub clients typically described very posit

SUBMITTER: Allsopp K 

PROVIDER: S-EPMC10450134 | biostudies-literature | 2023 Aug

REPOSITORIES: biostudies-literature