The Influence of Anthropomorphic Cues on Patients' Perceived Anthropomorphism, Social Presence, Trust Building, and Acceptance of Health Care Conversational Agents: Within-Subject Web-Based Experiment.

ABSTRACT:

Background

The last decade has witnessed the rapid development of health care conversational agents (CAs); however, there are still great challenges in making health care CAs trustworthy and acceptable to patients.

Objective

Focusing on intelligent guidance CAs, a type of health care CA for web-based patient triage, this study aims to investigate how anthropomorphic cues influence patients' perceived anthropomorphism and social presence of such CAs and evaluate how these perceptions facilitate their trust-building process and acceptance behavior.

Methods

To test the research hypotheses, the video vignette methodology was used to evaluate patients' perceptions and acceptance of various intelligent guidance CAs. The anthropomorphic cues of CAs were manipulated in a 3×2

SUBMITTER: Li Q 

PROVIDER: S-EPMC10450539 | biostudies-literature | 2023 Aug

REPOSITORIES: biostudies-literature