Effects of automated teller machine service quality on customer satisfaction: Evidence from commercial bank of Ethiopia.

ABSTRACT: The banking industry has seen the emergence of numerous service delivery channels, automated teller machines (ATMs), telephone banking, and online banking. Global financial systems and mature competition have been compelled to research the importance of consumer satisfaction. Thus, this study aimed to examine the effects of automated teller machine service quality on customer satisfaction in commercial banks of Ethiopia in the Afar regional state, Northeast Ethiopia. To this end, cross-sectional data were collected through a questionnaire from a sample of three hundred forty-six (346) ATM users selected from Semera-logia City, Asyaita, and Awash Town. To identify the dimensions of automated teller machine service quality and their relationship with customer satisfaction, confirmatory facto

SUBMITTER: Nigatu AG 

PROVIDER: S-EPMC10457530 | biostudies-literature | 2023 Aug

REPOSITORIES: biostudies-literature