Changes in Patient Experiences of Hospital Care During the COVID-19 Pandemic.

ABSTRACT:

Importance

It is important to assess how the COVID-19 pandemic was adversely associated with patients' care experiences.

Objective

To describe differences in 2020 to 2021 patient experiences from what would have been expected from prepandemic (2018-2019) trends and assess correlates of changes across hospitals.

Design, setting, and participants

This cohort study compared 2020 to 2021 data with 2018 to 2019 data from 3 900 887 HCAHPS respondents discharged from 3381 HCAHPS-participating US hospitals. The data were analyzed from 2022 to 2023.

Main outcomes and measures

The primary outcome was an HCAHPS summary score (HCAHPS-SS), which averaged 10 HCAHPS measures. The primary analysis estimated whether HCAHPS scores from patients discharged from 2020 to 2021 diffe

SUBMITTER: Elliott MN 

PROVIDER: S-EPMC10457712 | biostudies-literature | 2023 Aug

REPOSITORIES: biostudies-literature