Supporting primary care through symptom checking artificial intelligence: a study of patient and physician attitudes in Italian general practice.

ABSTRACT:

Background

Rapid advancements in artificial intelligence (AI) have led to the adoption of AI-driven symptom checkers in primary care. This study aimed to evaluate both patients' and physicians' attitudes towards these tools in Italian general practice settings, focusing on their perceived utility, user satisfaction, and potential challenges.

Methods

This feasibility study involved ten general practitioners (GPs) and patients visiting GP offices. The patients used a chatbot-based symptom checker before their medical visit and conducted anamnestic screening for COVID-19 and a medical history algorithm concerning the current medical problem. The entered data were forwarded to the GP as medical history aid. After the medical visit, both physicians and patients evaluated their re

SUBMITTER: Mahlknecht A 

PROVIDER: S-EPMC10476397 | biostudies-literature | 2023 Sep

REPOSITORIES: biostudies-literature