Utilization of patient portals: a cross-sectional study investigating associations with mobile app quality.

ABSTRACT:

Background

Mobile apps facilitate patients' access to portals and interaction with their healthcare providers. The COVID-19 pandemic accelerated this trend globally, but little evidence exists on patient portal usage in the Middle East, where internet access and digital literacy are limited. Our study aimed to explore how users utilize a patient portal through its related mobile app (MyChart by EPIC).

Methods

We conducted a cross-sectional survey of MyChart users, recruited from a tertiary care center in Lebanon. We collected MyChart usage patterns, perceived outcomes, and app quality, based on the Mobile Application Rating Scale (user version, uMARS), and sociodemographic factors. We examined associations between app usage, app quality, and sociodemographic factors using Pe

SUBMITTER: El Yaman N 

PROVIDER: S-EPMC10481578 | biostudies-literature | 2023 Sep

REPOSITORIES: biostudies-literature