Impact of a training program on hospital pharmacists' patient-centered communication attitudes and behaviors.

ABSTRACT:

Background

Effective communication that integrates the value of patient-centered care is important in healthcare encounters. Communication skills training (CST) has been indicated as effective in improving patient-centered communication behaviors. However, there is a paucity of studies on the impact of CST among Malaysian hospital pharmacists.

Objective

This study aimed to evaluate the effects of a patient-centered CST program on patient-centered communication scores, communication self-efficacy, and attitudes toward concordance among pharmacists in public hospitals.

Methods

A communication skills training (CST) program was conducted among hospital pharmacists. This training intervention was developed based on patient-centered communication frameworks and techniques,

SUBMITTER: Ng YK 

PROVIDER: S-EPMC10485631 | biostudies-literature | 2023 Sep

REPOSITORIES: biostudies-literature