A chatbot for hypertension self-management support: user-centered design, development, and usability testing.

ABSTRACT:

Objectives

Health-related chatbots have demonstrated early promise for improving self-management behaviors but have seldomly been utilized for hypertension. This research focused on the design, development, and usability evaluation of a chatbot for hypertension self-management, called "Medicagent."

Materials and methods

A user-centered design process was used to iteratively design and develop a text-based chatbot using Google Cloud's Dialogflow natural language understanding platform. Then, usability testing sessions were conducted among patients with hypertension. Each session was comprised of: (1) background questionnaires, (2) 10 representative tasks within Medicagent, (3) System Usability Scale (SUS) questionnaire, and (4) a brief semi-structured interview. Sessions were

SUBMITTER: Griffin AC 

PROVIDER: S-EPMC10491950 | biostudies-literature | 2023 Oct

REPOSITORIES: biostudies-literature