A sentiment analysis approach for travel-related Chinese online review content.

ABSTRACT: Using technology for sentiment analysis in the travel industry can extract valuable insights from customer reviews. It can assist businesses in gaining a deeper understanding of their consumers' emotional tendencies and enhance their services' caliber. However, travel-related online reviews are rife with colloquialisms, sparse feature dimensions, metaphors, and sarcasm. As a result, traditional semantic representations of word vectors are inaccurate, and single neural network models do not take into account multiple associative features. To address the above issues, we introduce a dual-channel algorithm that integrates convolutional neural networks (CNN) and bi-directional long and short-term memory (BiLSTM) with an attention mechanism (DC-CBLA). First, the model utilizes the pre-trained B

SUBMITTER: Li H 

PROVIDER: S-EPMC10495948 | biostudies-literature | 2023

REPOSITORIES: biostudies-literature