Modelling NHS England 111 demand for primary care services: a discrete event simulation.

ABSTRACT:

Objectives

This feasibility study aimed to model in silico the current healthcare system for patients triaged to a primary care disposition following a call to National Health Service (NHS) 111 and determine the effect of reconfiguring the healthcare system to ensure a timely primary care service contact.

Design

Discrete event simulation.

Setting

Single English NHS 111 call centre in Yorkshire.

Participants

Callers registered with a Bradford general practitioner who contacted the NHS 111 service in 2021 and were triaged to a primary care disposition.

Primary and secondary outcome measures

Face validity of conceptual model. Comparison between real and simulated data for quarterly counts (and 95% CIs) for patient contact with emergency ambulance (999), 111

SUBMITTER: Pilbery R 

PROVIDER: S-EPMC10496671 | biostudies-literature | 2023 Sep

REPOSITORIES: biostudies-literature