Experiences and needs of welfare benefit recipients regarding their welfare-to-work services and case workers.

ABSTRACT:

Background

This study aimed to explore the experiences and needs of (ex-)welfare benefit recipients from a large urban municipality in the Netherlands regarding their welfare-to-work services and their case workers.

Methods

Quantitative data from a client satisfaction survey that was filled out by 213 people (response rate 11%) who received welfare-to-work services was combined with results from four group interviews with a total of 15 people receiving welfare-to-work services. Verbatim transcripts from the interviews were analysed using inductive thematic analysis.

Results

The survey results showed that most clients were reasonably satisfied with the welfare-to-work services they received. Four main themes emerged from the interviews: (1) experiences and needs relate

SUBMITTER: Oude Geerdink E 

PROVIDER: S-EPMC10502984 | biostudies-literature | 2023 Sep

REPOSITORIES: biostudies-literature